Product Complaints and Dispute Resolution

Delivery Issues
If your order arrives damaged, contains incorrect items, or is missing components, please contact us within 48 hours of delivery at info@homenexor.com.

You will receive an automated confirmation email. Kindly reply to that message and include clear photos showing:

• The external packaging, including the shipping label

• The contents of the package, highlighting any damage or discrepancies

We treat these cases with the utmost priority and sincerely apologize for any inconvenience caused.

Product Malfunctions or Usage Issues
If you encounter problems while using a product—even after following the included instructions—please reach out to us at info@homenexor.com.

After receiving the automated response, reply with a clear photo or video demonstrating the issue (e.g., the item not powering on, not charging, or malfunctioning).

If the issue cannot be shown visually, we may request that you return the product to our warehouse for further inspection.
Note: Return shipping costs are the responsibility of the customer. Cash-on-delivery (COD) returns are not accepted.

Only claims that meet all warranty and reporting requirements will be reviewed and processed.

Dispute Resolution
If you’re unsatisfied with how your complaint has been handled and no mutual agreement has been reached, you have the right to escalate the matter to the European Online Dispute Resolution (ODR) platform.

Only claims that fully meet the criteria outlined above will be considered valid.

For more information, please refer to our Terms and Conditions and Cookie Policy, available in the footer of our website.

Company Details:
CORA SRL
VAT No.: IT00496220229
VIALE DEL LAVORO 3 – 38068 – ROVERETO (TN)
Italy