1. Your Right to Cancel
In accordance with the Italian Consumer Code (Legislative Decree 206/2005) and the EU Consumer Rights Directive, you have the right to cancel your purchase within 14 calendar days from the date you receive the goods, without providing any reason.

2. Cancellation Period
You may withdraw from the contract within 14 days from the day you—or a third party appointed by you (excluding the carrier)—takes physical possession of the goods.

To exercise your right, please send us a clear written statement (via email, postal mail, or another durable medium). While optional, you may use the sample cancellation form provided below.

3. Sample Cancellation Form
(Use this form only if you wish to withdraw from the contract)

To:
CORA SRL
Email: info@homenexor.com

I hereby give notice that I cancel my contract of sale for the following item(s):

  • Ordered on (date): _____________________

  • Received on (date): _____________________

  • Customer Name: _____________________

  • Customer Address: _____________________

  • Signature (only if sent by post): _____________________

  • Date: _____________________

4. Refund Policy
Once your cancellation notice is received, we will process a full refund within 14 days, including the cost of standard delivery (excluding any supplementary costs for express or non-standard shipping).

Refunds will be issued using the original payment method unless otherwise agreed. You will not be charged any fees for this service.

5. Returning Your Purchase
You must return the goods within 14 days from the date of your cancellation notice. Returns are considered timely if the products are shipped before the 14-day period expires.

Products must be returned unused, in their original condition, and in their original packaging. Return shipping costs are your responsibility unless otherwise agreed or if the product was delivered in error.

6. Exceptions to the Right of Withdrawal
The right to cancel does not apply to the following:

  • Custom-made or personalized products

  • Sealed goods related to health or hygiene that were unsealed after delivery

  • Perishable items

  • Opened software, audio, or video recordings

  • Newspapers, magazines, or similar publications

7. Return Conditions
All returned items must be:

  • Unused and undamaged

  • Returned in the original packaging, with all tags, seals, and accessories intact

If a product has been used or handled in a way that reduces its value, we reserve the right to reduce the refund accordingly.

Make sure the items are securely packaged to prevent any damage during transit.

8. Contact Information
For questions regarding returns, cancellations, or refunds, please contact:

CORA SRL
Email: info@homenexor.com
VAT No.: IT00496220229
VIALE DEL LAVORO 3 – 38068 – ROVERETO (TN)
Italy

9. Consumer Responsibility
As a customer, you are liable for any reduction in the value of the goods resulting from handling beyond what is necessary to inspect their nature, features, and functionality.